We would like to thank all our patients in in helping us with our response to the COVID-19 pandemic.
By keeping attendance at the surgery to a minimum we are able to keep patients, carers and staff at a reduced risk of possible infection. We need to protect patients and staff as much as possible to ensure that we are able to safely provide medical assistance to those who need it most.
We are continuing to keep all three surgeries operating and we are aiming to do so for as long as we are able to do so. However there may be times where we have to close individual practices to protect patients and staff. We are aiming to keep this to a minimum and will ensure that patients are informed via our website and facebook page.
We have contingency plans in place for a rapid escalation of infection and these will be communicated as necessary. This may see further changes to the way we deliver care to our patients based on staff availability and patient needs.
Patients who pick up medication at our St Faiths Surgery should continue to do so. Please be assured that we have plans in place to ensure medication will be available to those patients who are self-isolating. Please make us aware via our website or telephone if you need help with this and will discuss options with you.
Our current plan is to continue, where possible, to consult with patients remotely either through online, telephone or video consultations. We are requesting patients only attend the surgery if they have been asked to come by one of our members of staff.
We are following the national guidance in trying to create as much capacity over the next few weeks for acute / urgent appointments by re-arranging pre-booked appointments. A member of our team will be in contact if you will be affected.
Those patients with long term conditions and are due a review will be contacted by one of our team with further details.
We would ask that patients help us by the following:
- If you are showing any signs of corona virus please do not attend the surgery. Use the 111 tool to check for symptoms of corona virus www.111.nhs.uk/covid-19
- Seek general advice about corona virus from the government website www.nhs.uk/conditions/coronavirus-covid-19/
- Contact us for general healthcare advice via our website in the “Reception and Enquiries Room” or “Consulting Room”. Our website contains links to many self-help resources and we would encourage you to use them.
- Phone us on 01603 867532 if you need urgent advice
- Make sure you are signed up for our online services
- Download and register the mjog smart messenger (this is available from all good app stores) – there is currently a backlog of messages being sent by SMS, the smart messenger bypasses this and will allow for quicker communication
- Consent to having extra information shared in your summary care record
Once again, thank you for your ongoing co-operation and understanding during this difficult time.