Telephone Lines

Phone lines are open from 08:00 until 18:30.

Extended Hours Appointments

The Extended Opening Hours surgeries are intended for patients who are not in a position to attend during the practice’s normal 08:30 – 17:30 Monday to Friday surgeries. We now offer extended hours during the following times:

• Monday: From 07:30
• Saturday: From 08:00

Please see our Extended Hours page for more information.

Improved Access

The Improved Access scheme is part of the NHS’ GP Forward View commitment to offer GP services at evenings and weekends. For more information please see our Improved Access page.

Christmas Opening Hours

Drayton, Horsford and St Faiths surgeries will be closed on all bank holidays. Further changes to our opening hours at Christmas will be updated in due course.

Out of Hours Service

When the surgery is closed you telephone call will be directed to the NHS 111 answering service who will be able to help you or point you in the right direction for further assistance.

There is also a Walk-in Centre available at Rouen House, Rouen Road, Norwich NR1 1RB.

Emergencies

In a genuine emergency you should call 999 and ask for an ambulance.
Chest pains and / or shortness of breath constitute as an emergency.